HCMC Visa Run FAQ

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Timeline

General questions

How long does the Saigon → Moc Bai loop take?

Expect 11–12 hours door-to-door. We collect riders between 04:00 and 06:00 in District 1, Binh Thanh, Thao Dien, Thu Duc, and Phu My Hung, reach Moc Bai around 08:00, exit/enter via Bavet with our Tay Ninh fixers, grab lunch, and have you home for dinner.

Which pickup zones are included?

District 1, District 3, Binh Thanh, Phu Nhuan, Thao Dien/Thu Duc, and District 7 (Phu My Hung) are covered in the base fare. If you are staying further north of Thu Duc or in Binh Duong, we will coordinate a central meetup or quote a feeder ride.

What’s included in the price?

Private SUV or shared van, bilingual driver, fuel, QL22 tolls, Tay Ninh fixer fees, coolers, cold towels, and WhatsApp updates. Cambodia visa-on-arrival fees (if required) and Vietnam E-Visa government fees are separate.

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Border support

Immigration & paperwork

Do you help with Cambodia visas at Bavet?

Yes. Our Tay Ninh partner holds a place in the Cambodian queue, completes the visa-on-arrival form, and pays the fee on your behalf (cash USD). Nationalities that do not require a Cambodia visa simply walk straight through with our escort.

What documents should I bring?

Passport valid for 6+ months, its physical visa page, two spare 4x6cm photos (if you plan to request VOA), your departure slip, and proof of onward travel if your new Vietnam visa requires it. We send a full checklist 48 hours before departure.

How do the 90-day Vietnam E-Visa add-ons work?

Upload your passport and headshot via the booking form. Our visa desk pre-fills the application, then submits it the second Cambodia stamps your exit. Choose Standard (3–4 business days), Fast (1–2 days), or Rush (4h/2h/1h). We monitor status and deliver the PDF to your inbox + WhatsApp.

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Payments & policies

Logistics

When do I pay?

Pay in cash (VND or USD) or via Vietnamese bank transfer when you return to Saigon. Shared-seat riders settle before departure. E-Visa fees can be paid in VND, USD, or via Wise/Revolut.

What’s your cancellation policy?

Free cancellation up to 24 hours before pick-up. Same-day cancellations incur 50% of the fare because the driver and fixer are already on-site. Shared seats can be rebooked at no charge if we can fill your spot.

Can you handle special requests?

Absolutely. Families with children, corporate groups needing invoices, urgent multi-entry filings, or airport drop-offs can all be arranged. Mention the details in the booking form or ping us on WhatsApp for priority handling.